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Practically all organizations have deployed messaging
and view it as a primary corporate application. Because
uninterrupted delivery of our customers' email is of
paramount importance, ANS Spam Plus AV™, powered by
AppRiver is designed to improve the manageability,
security, and resilience of this mission crticial
corporate function, providing the following service
level commitments.
Network Uptime
Network availability is key to ensuring consistent email operation.
AppRiver guarantees 100% network uptime.
Resilient Email Delivery
A company's email servers can become unavailable for many
reasons - both planned and unplanned. In the event a company's
email servers become unreachable, AppRiver's Delivery Manager
dynamically queues inbound email until the problem is resolved.
Queued email is delivered at a rate consistent with the message
infrastructure’s ability to accept it. Because corporate email
systems are constantly being upgraded, tweaked, tuned,
streamlined, or otherwise undergoing some kind of maintenance,
this service is included as a standard feature – not at extra
cost.
5X Virus Protection
AppRiver scans inbound email using five anti-virus engines:
Norman, Eset, and AVG, as well as AppRiver's proprietary zero
hour virus-malware engines. The system checks for new virus
definitions every 10 minutes, 24/7. This leaves your company's
IT staff free to focus their attention on other virus entry
points, confident that AppRiver has already removed all known
viruses from the inbound message stream.
Guaranteed Spam Filtering
AppRiver's advanced screening technology provides spam capture
rates at better than 97% with falsely blocked messages occurring
less that once per 100,000. More importantly, should such a
"false positive" occur, our proactive Held Mail Report makes the
issue known and correctable quickly and easily.
In the unlikely event that AppRiver does not achieve our stated
service level commitments, service credits will be provided on an
incident-by-incident basis. An AppRiver sales representative will be
happy to provide you with additional information.
Quality Protection and Flexible
Support
At ANS, we pride ourselves on providing clients with affordable,
effective solutions for companies of all sizes. We're constantly looking for
ways to improve our services by utilizing the best companies on the market. In
addition, customers have constant access to our quality support team.
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