Advanced Network Solutions (ANS) proposed a phased approach to meet CHA’s requirements.  First, ANS performed an system-wide assessment: measuring system performance and interviewing CHA staff to compile a clear and complete list of issues.  Then ANS recommended solutions to each issue using Microsoft best practices and prioritized based on ANS’s 26+ years experience in IT.   In the second phase, ANS performed Remediation on CHA’s systems, stabilizing and improved their uptime by implementing Microsoft’s best practices to CHA’s network and servers.  Third, ANS rolled out a managed services solution where ANS proactively monitors, patches, and resolves issues on CHA’s network and servers plus provides a fully staffed and trained helpdesk of IT experts.

By carefully identifying CHA’s issues, remediating issues by applying Microsoft’s best practices and ANS’ IT expertise to quickly resolve core infrastructure issues, and now proactively monitoring and managing CHA’s IT infrastructure, ANS and CHA have partnered to stabilize CHA’s network, improve system uptime, and increase CHA’s employee productivity.

"ANS has helped us by allowing us to place more focus on our projects and less on our infrastructure. ANS has assisted us with getting our network running more reliably, establishing a better data backup system, filtering our emails and alerting us when we do have any server issues. They have truly been a help."

“The ANS team is genuine in their effort to “do the right thing”. They don’t try to rush you into anything or sell you things you don’t really need. They listen to your concerns and try to make things right when “hiccups” occur as they inevitably do in the world of IT.”

- Ron Broome
   Director,
   Information Technology